Give Your Parents the Care
They Deserve

Scenario 1: Within First 6 Months Your Rights: Covered by 6-month replacement guarantee Option 1: Free replacement (pay only S$2,452 admin + insurance) • Potential savings of S$699 compared to Option 2 (refund + topping up agency fee) Option 2: 50% refund (S$699) • Receive cash back, but you'll need to pay full agency fee for new helper Scenario 2: After 6 Months Caregiver can request transfer with MOM approval Your Options: • Consent to transfer (no cost to you; new employer pays transfer fees) • Hire a new caregiver (standard full pricing applies) Temporary Housing During Transfer: S$35/day (food & lodging) if caregiver stays with us while seeking new employer.

Honest timeline vs overpromising. 6-8 Week Breakdown: • Week 1: Caregiver selection + deposit • Week 2: MOM work permit processing (1 week) • Weeks 3-6: Indonesia Embassy contract approval (1-2 weeks + passport processing) • Weeks 6-7: Insurance, air ticket, logistics • Weeks 7-8: Caregiver arrival, SIP training, settling-in Why Some Agencies Promise Faster: • They may already have caregivers in Singapore (Advance Placement Scheme) • They may overpromise and blame "embassy delays" later Our Promise: • 6-8 weeks is realistic • We would rather underpromise and overdeliver than leave you waiting months.

Yes (Singapore side): 1. MDW Levy Concession • S$60/month (vs S$300 standard) • Eligibility: Caring for someone 67+ OR with disabilities • Source: MOM Levy Concession 2. Home Caregiving Grant (HCG) • Up to S$600/month (increased from S$400 in April 2026) • For care recipients with severe disabilities (need help with 3+ ADLs) • Source: AIC HCG 3. Caregivers Training Grant (CTG) • S$200/year for eldercare courses • Source: AIC CTG Net Cost Example (With All Subsidies): Salary: S$800/month Levy (concessionary): S$60/month Subtotal: S$860/month Less HCG: -S$600/month Net Cost: S$260/month

Short-Term Illness (1-2 weeks): • Caregiver rests at employer home after seeing doctor Long-Term Illness/Injury (Cannot Work): • Insurance covers medical bills • If unable to resume duties, employer can terminate contract • 6-month replacement guarantee applies (if within first 6 months) Emergency: • Call our 24/7 hotline: WhatsApp +65 8917 3564 • We will advise on the insurance claim procedure.

Yes! Pre-Deposit Options: • Watch video caregivers introduction • Review detailed biodata (experience, skills, personality assessment) • Request video call (Google Meet) to ask questions Sample Questions to Ask: • "Describe how you care for someone with dementia" • "What is your experience with feeding tubes?" • "How do you handle emergency situations?" After Deposit: • Caregiver cannot be interviewed in-person until she arrives (work permit restrictions) • But you have already seen video + had video call, so no surprises.

Step 1: Browse Caregiver Profiles • Visit: www.indonesiacaregiver.com • Watch video introductions of caregivers • Shortlist 3-5 candidates Step 2: Free Consultation • WhatsApp: +65 8917 3564 • Email: indoncaregiver@gmail.com • We discuss your eldercare needs, match best caregiver Step 3: Pay Deposit • S$1,000 refundable deposit (if placement fails) • Secures your caregiver selection Step 4: Processing (6-8 Weeks) • We handle MOM work permit, embassy contract, insurance, air ticket • Weekly WhatsApp updates on progress Step 5: Caregiver Arrival • Airport pickup • SIP training (1 day) • Settling-in period begins Step 6: Post-Placement Support • 1st month check-in • Monthly calls (first 6 months) • 24/7 emergency hotline